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warranty, complaints & disputes
We strive to display products on our website as completely and accurately as possible. The nature of the products offered may lead to differences (such as color variations) between the product displayed on the website and the actual product delivered. Does the product appear different than expected? We offer a 14-day return period.
The products we offer are naturally subject to wear and tear. A product's lifespan depends on the material used, the intensity of use, and the level of maintenance. Bikeboxer products are made of the highest quality materials. Bikeboxer guarantees long-lasting enjoyment with normal use. For optimal lifespan and quality, it is important to follow the washing instructions. If you nevertheless suspect something is wrong with the product, please contact us.
Have you discussed your complaint with us but feel we can't reach a resolution together? Then you can contact the Dispute Resolution Commission via the European Online Dispute Resolution (ODR) platform: http://ec.europa.eu/consumers/odr/ .
